Westbury. The IT4IT™ Analytics Company

Westbury Analytics blends your IT data into any reporting model from single or multiple sources

Our Solution

SMI Suite provides a comprehensive platform for managing the business of IT through self-service data blending and analytics. It addresses the entire business intelligence flow, automating the data retrieval and blending process and offers self-service analytics capabilities for both data analysts and IT business users. SMI Suite comes with pre-built analytics solutions for common IT service management applications and more.

Improving your IT performance built on best practices with 15 years of experience

Built on best practices and methodologies like IT4IT and ITIL, covering over 15 years of ITSM knowledge & experience, Westbury’s solutions have ITSM intelligence embedded. Thanks to the ease of use (no coding, drag and drop interface, no database specialists needed), rapid deployment (within 10 days up and running) and a unique, adaptive architecture, our solutions help over 100 IT organizations worldwide to improve their performance.

Integrate and blend your data

With Westbury SMI Data Designer, you create, extend and modify any reporting model on single or multiple sources from within one interface and generate the reporting environment ready to use in comination with BI applications like Tableau, Qlik, Power BI or SAP Business Objects.

Comes with predefined solutions

SMI Suite offers a portfolio of robust, ready-customizable Analytics Solutions that contain predefined models, a library of best-practices reports, dashboards and KPIs as well as a blueprint implementation. We are proud to integrate with Servicenow, Service Manager, Heat, BMC and many other platforms.

Visualizing IT4IT™

SMI is uniquely qualified to visualize the value of IT4IT™ for the new digital organization through its data blending capabilities and both data source and BI tool agnostic approach. Read more about the benefits for your organization and our IT4IT™ startup dashboards on our IT4IT™ page.

“Westbury offers us a way to get insight in, and to streamline important information to customers, operational teams and IT Management. When IT Reporting is centralized and is based on a shared service with strong partners, it will result in reduced costs, flexibility and optimal quality”

Alexander Aumer

IT Project Manager, Continental

Interactive Dashboards

Many of the Analytics Solutions that are available with SMI Suite, offer a set of high quality, ready customizable interactive dashboards focused around the IT4IT KPIs. These dashboards are available for various front-end reporting solutions like Microsoft PowerBI and SAP Business Objects Dashboards.

Please feel free to view and interact with the two fully functional dashboards below, which have been created with Microsoft PowerBI

The Incident Management Interactive Dashboard gives a management level overview of the performance of the Incident Component using the IT4IT Key Performance Indicators. The Dashboard combines data for the current running month with data for the preceding 13 months in order to facilitate comparisons and  trend analysis

 

  • View the overall Incident Management process performance in one glance or drill down to the level of individual services or geographical entities.
  • Easily map your Service Management solution and your internal targets to the out of the box dashboards with the SMI Data Designer application.

The Change Management Interactive Dashboard gives a management level overview of the performance of the Change Component using the IT4IT Key Performance Indicators. The Dashboard shows data for the last 13 months in order to facilitate trend analysis.

 

  • View the overall Change Management process performance in one glance or drill down to the level of individual services or geographical entities.
  • Easily map your Service Management solution and your internal targets to the out of the box dashboards with the SMI Data Designer application.

We are privileged to have world-class organizations rely on our expertise

Contact us and request your demo now

Contact Us