SMI Suite provides a comprehensive platform for managing the business of IT through self-service data blending and analytics. It addresses the entire business intelligence flow, automating the data retrieval and blending process and offers self-service analytics capabilities for both data analysts and IT business users. SMI Suite comes with pre-built analytics solutions for common IT service management applications and more.
Improving your IT performance built on best practices with 15 years of experience
Built on best practices and methodologies like IT4IT and ITIL, covering over 15 years of ITSM knowledge & experience, Westbury’s solutions have ITSM intelligence embedded. Thanks to the ease of use (no coding, drag and drop interface, no database specialists needed), rapid deployment (within 10 days up and running) and a unique, adaptive architecture, our solutions help over 100 IT organizations worldwide to improve their performance.
With Westbury SMI Data Designer, you create, extend and modify any reporting model on single or multiple sources from within one interface and generate the reporting environment ready to use in comination with BI applications like Tableau, Qlik, Power BI or SAP Business Objects.
SMI Suite offers a portfolio of robust, ready-customizable Analytics Solutions that contain predefined models, a library of best-practices reports, dashboards and KPIs as well as a blueprint implementation. We are proud to integrate with Servicenow, Service Manager, Heat, BMC and many other platforms.
SMI is uniquely qualified to visualize the value of IT4IT™ for the new digital organization through its data blending capabilities and both data source and BI tool agnostic approach. Read more about the benefits for your organization and our IT4IT™ startup dashboards on our IT4IT™ page.
“Westbury offers us a way to get insight in, and to streamline important information to customers, operational teams and IT Management. When IT Reporting is centralized and is based on a shared service with strong partners, it will result in reduced costs, flexibility and optimal quality”Alexander Aumer